We really believe in giving you the best ordering experience, so the price you get is what you pay! InkjetCartridgeZ.com now offer FREE SHIPPING on all orders. The shipping for your entire order is FREE! Note: This offer is valid in the contiguous United States only. California residents must pay sales tax.

We are not a drop shipper and actually keep most items in stock.

Most orders ship within 1 to 2 days. Some orders will even ship the same day if your order is in by noon PST and your credit card or Paypal payment goes through quickly enough!

WRONG ADDRESSES

If the address you gave us is wrong, causing the package to be undelivered, we will be happy to re-send your purchase again. You will however, be responsible for the shipping cost.

RETURNS POLICY

We really believe in giving you the best ordering experience so here are our Returns Policy based on the type of return:

A. Defective Products:
If a product is defective, you can return it to us for a free replacement.

B. Wrong Products: Case 1
If we sent you the wrong product and not what was in your order, we apologize. You can return the unopened product to receive the actual product you ordered.

C. Wrong Products: Case 2
If we sent you a product in your order but you actually did not want it for whatever reason (ie. not OEM, wrong model), tou can return the unopened product to receive the actual product you ordered. There is a 30% restocking fee to cover shipping costs.

Procedure for returning products: You must have an RMA number to return a product. For returns, please send an email to rma@inkjetcartridgez.com and we will respond as soon as possible with your RMA (Return Merchandise Authorization) number.

Please include the following when requesting an RMA number:

1. Your name
2. Your order number
3. List of defective products and a description of the defect

Once you receive your RMA number, please send it using the following procedure:

1. If the total item weighs less than 13 ounces, please send the item via First Class Mail.
2. Otherwise, please send it using USPS Parcel Post
3. Either option must include Delivery Confirmation. When you get this tracking number, please email it to rma @ inkjetcartridgez.com

For international returns, please send us an email.